About
Small businesses don't have a chat team
They have a website, a phone that rings at the wrong time, and an inbox they get to on Sunday night. whiz.chat is built for that, not for a support department.
Every small business website has the same gap in it. Someone lands on it at nine at night, wants to know one specific thing — do you open Saturdays, do you come out to my suburb, roughly what does this cost — and there's nowhere to ask. A contact form is a promise to reply tomorrow. Most people don't wait; they go back to the search results and try the next name down.
The obvious fix is a chat widget, and the reason most small businesses don't have one is that the ones on offer are built for companies with staff to sit behind them. The rest ask you to spend an afternoon writing out everything about your business into a form — a description of the business you have already written, word for word, on the website the visitor is standing on.
So whiz.chat starts there instead. Give it your web address and it reads your site the way a visitor would, then writes out what it learned across a handful of topics — hours, contact, services, pricing, booking — in plain English, for you to read and fix. That page is the whole product, really. Everything else is what happens once it's right.
The question that decides whether the widget stays switched on isn't “how clever is it”. It's “are my hours right”.
That's why the knowledge base is written as prose you can read rather than fields you fill in. Real opening hours are things like “Saturday 8:00–12:30, by appointment only”. Squeeze that into an open-time and a close-time column and you've dropped the only part that mattered, and the agent starts telling people to walk in.
What we hold to
Six decisions we don't trade away
It starts from what you've already written
Your opening hours, your services, your prices and your phone number are already on your website. Asking you to type them into a chatbot builder a second time is how most of these products lose people in the first ten minutes. We read the site instead, and show you what we found in plain English so you can correct it.
Your corrections are permanent
Edit something and a later re-read of your website will never quietly overwrite it. If the site starts saying something different, we show you both and let you choose. An owner who loses a correction silently stops checking, and a knowledge base nobody checks is worse than none.
It would rather say “I don't know”
It answers from your website and your notes, and it's instructed not to guess. When it doesn't know, it says so and offers to take the visitor's details — which is also how you find out what's missing from your site.
It can't invent your phone number
Every reply is checked before it reaches the visitor. Phone numbers and links have to match your own details, or the reply is replaced. This matters more than it sounds: your website carries text you didn't write — reviews, embedded widgets, comments — and that text reaches the agent.
You can always take over
Reply from your dashboard and the agent steps back until you say otherwise. It won't talk over you and it won't resume on its own. A bot that interrupts a real conversation costs you the customer it was meant to catch.
Nothing to install, nothing to undo
One script tag on the site you already have. No plugin, no platform migration, no write access to your website. Remove the line and it's gone the same second — which is the only honest way to ask a small business to try something.
Who's behind it
A small operation, on purpose
whiz.chat is built and run by whiz.chat, a small independent software company in Queensland, Australia. Prices are in Australian dollars, month to month, with no contract and no setup fee — you can see all of them on the pricing page without signing up for anything.
Being small is the reason the product looks the way it does. There is no sales call, no onboarding specialist and no implementation fee, because the setup has to be something you can finish yourself between two jobs. If it needs a human to explain it, that's a bug in the product.
One thing worth being straight about: the agent answers from your website and your notes, so the accuracy of what it says is ultimately down to what's on your site and what you've corrected. We give you the tools to see and fix every word of it — and if your details change, re-reading your site is one button. But we don't know your business, and we won't pretend to.
Questions, problems, or something it got wrong — tell us. Small enough that a real person reads it.
See what it makes of your website
Point it at your address and read what it learned. If it's no good, you've lost a minute.
No credit card, no plugins, no developer.
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