Notes from building it
Mostly about the unglamorous decisions: what the agent reads, what it refuses to say, and the small rules that decide whether a business leaves it switched on.
4 min read
Your knowledge is already there
Your site, documents, and team's answers should be easy to bring together and easy to correct.
3 min read
Your edits should outlive the crawler
If a re-read of your website can silently overwrite a correction you made, you stop making corrections. So it can't.
5 min read
A chat agent that can't invent your phone number
Your website carries text you didn't write: reviews, comments, embedded widgets. All of it reaches the agent. Here's what stops it mattering.